@inproceedings {EmpiRE2012,
	title = {Towards Customer-Based Requirements Engineering Practices},
	journal = {2012 IEEE Second International Workshop on Empirical Requirements Engineering (EmpiRE)},
	year = {2012},
	publisher = {IEEE},
	type = {Workshop},
	abstract = {Factors related to the requirements engineering process and customers have been repeatedly reported among those that most strongly influence the success of a software project. However, requirements engineering research has so far barely studied practice from a customer-based perspective. Furthermore, rigorous evidence about customers\&$\#$39; perspectives regarding requirements engineering approaches is scarce, and links between customer-based requirements engineering research and the industrial practices are necessary. This paper argues that new research is necessary to tackle the above weaknesses. Our position is that: requirements specification approaches must be validated from a customer-based perspective; the influence of customers\&$\#$39; characteristics on the requirements engineering process must be studied in more depth; and potential customer-based improvements in practice must be assessed. We also present situations in which the results from these activities would help practitioners, propose a research agenda to execute these activities, and discuss challenges that might hinder their execution.},
	author = {Jose Luis {de la Vara} and Hoyos, Luis and Collado, Enrique and Sabetzadeh, Mehrdad},
	editor = {Daneva, M. and Damian, D. and Dieste, O. and Marchetto, A. and Pastor, O.}
}
