@inproceedings {43344,
	title = {A Survey on the Perception of Opportunities and Limitations of Generative AI in the Public Sector},
	journal = {2nd World Conference on Information Systems for Business Management (ISBM 2023)},
	year = {2023},
	month = {09/2023},
	publisher = { Springer},
	abstract = {Recent breakthroughs in Artificial Intelligence (AI) have increased the interest in applications of AI in general and Generative AI in particular. This interest is manifest in public debate on the promise and limitations of AI in various sectors, but also on the risks of relying upon such technology. However, little is known about the interest in and perceptions of Generative AI among Information Technology (IT) professionals likely to take responsibility for developing and implementing AI-based solutions in the public sector. We present findings from a survey we developed (with help from ChatGPT) and conducted among IT practitioners in the Norwegian public sector. Through this survey, we investigated how opportunities and limitations of the use Generative AI were perceived and understood. We found ambivalent attitudes: while the interest in Generative AI is high, the level of perceived knowledge is low; there is considerable optimism about the value of AI, but an equivalent level of concern about threats this technology represents; and although respondents suspected AI had helped generate the survey, they found the survey questions relevant and fully context-oriented. These findings provide background and context for further research into the adoption of AI and help practitioners establish a baseline for efforts to build and manage AI-based solutions in public institutions.},
	keywords = {artificial intelligence, ChatGPT, Digitalization, Generative AI, Public sector, survey},
	author = {Knutsen, Leif and Jose David {Pat{\'o}n-Romero} and Jo Erskine {Hannay} and Sinan Sigurd {Tanilkan}}
}
@inproceedings {43091,
	title = {A Survey on the Use and Effects of Goal Hierarchies in Digitalization Efforts},
	journal = {Portland International Conference on Management of Engineering and Technology: Managing Technology, Engineering and Manufacturing for a Sustainable World (PICMET 2023)},
	year = {2023},
	month = {07/2023},
	publisher = { IEEE},
	abstract = {Digitalization has become a primary goal for organizations. Successfully adopting the digital context both in daily operations and in business management and strategy entails great benefits at different levels (organizational,\&nbsp;economic, social, environmental...).\&nbsp;Thus, it is very important that practitioners have clear conceptions of the goals in this regard and that those goals are {\textquotedblleft}alive{\textquotedblright} in organizations.For this reason, in this study we present a survey that we performed among practitioners related to the management of Information Technology (IT) from both the private and public sectors in Norway. Through this survey we have tried to find out how organizations understand and translate the current context of digitalization from different goal levels. For that, we asked respondents to relate to one of three goal hierarchies: A) a classical governance approach; B) an organizational tier approach; and C) an effects-based approach.Among the results obtained we found that the first two are the most used and the goal achievement is slightly higher for the classical governance approach than for the organizational tier approach. Likewise, we identified that while top level management has a good understanding of the goals, this understanding deteriorates as one moves down the organizational hierarchy.},
	keywords = {Digitalization, information technology, Management, strategy, sustainability},
	author = {Sinan Sigurd {Tanilkan} and Knutsen, Leif and Jose David {Pat{\'o}n-Romero} and Jo Erskine {Hannay}}
}
