@inbook {42470,
	title = {Stakeholder Perceptions on Requirements for Accessible Technical Condition Information in Residential Real Estate Transactions},
	booktitle = {Universal Access in Human-Computer Interaction. Novel Design Approaches and Technologies  },
	volume = {7},
	number = {LNCS 13308},
	year = {2022},
	pages = {242-259},
	publisher = {Springer International Publishing},
	organization = {Springer International Publishing},
	chapter = {16},
	address = {Cham},
	abstract = {Buyers of residential real estate frequently experience dissatisfaction with the property they have purchased. Recent findings suggest that insufficient knowledge about the property is a key trigger to ensuing disappointment and claims for compensation. Further, a good technical condition report reduces the probability of dissatisfaction and insurance claims. For the purpose of designing services for improving technical condition information and its flow, we elicited stakeholder perceptions on the suitability of residential real estate technical condition reports.\&nbsp; Specifically, we conducted multiple surveys which we content analyzed and used as the basis for a conceptual model of information products and dependencies needed to deliver better information to stakeholders in a real estate transaction process. The conceptual model, in turn, forms the basis for specific service design in future work.},
	keywords = {Conflict Reduction, Information Services, Residential Real Estate Transactions, Technical Condition Information},
	isbn = {978-3-031-05027-5},
	author = {Jo Erskine {Hannay} and Kristin Skeide {Fuglerud} and Bjarte M. {{\O}stvold}},
	editor = {Antona, Margherita and Stephanidis, Constantine}
}
